Services
SERVICES
Welcome to Heart Hotel, where comfort meets elegance. Here you can discover all the services designed to make your stay pleasant and hassle-free. Every detail is taken care of to offer you a refined and comfortable experience, worthy of a 4-star hotel.
Arrival – Check-in & Check-out
Check-in: Our team will be happy to welcome you from 2:00 p.m. If you arrive early, you can leave your luggage in the storage area at reception. To ensure room availability before 2:00 p.m., it is possible to book it from the previous night.
Check-out: Please vacate your room by 12:00 p.m. so you can wake up at your own pace and enjoy a relaxed morning. If you wish to leave your luggage after check-out, you can do so free of charge at reception until your departure.
If you would like a late check-out, please contact reception — we will do our best to accommodate your request, subject to room availability for new arrivals.
Alternatively:
- You can book an extra night.
- You can request additional hours on the day of arrival or departure; availability and cost (around 50% of the room rate) will be confirmed at the time of the request.
Breakfast
Served from 7:00 to 10:30, the Smart or Premium breakfast, from €14 to €18, features a sweet and/or savory selection prepared for you every morning.
Internet connection
Free Wi-Fi connection is available throughout the property.
Name: HEART HOTEL WI-FI
Password: Open network — you can connect without a password (upon registration).
In-room services
- Minibar – Beverages and snacks available; consumed items will be charged to your account.
- Room Service – Enjoy meals and drinks delivered directly to your room.
- Safety Box – Keep your valuables and documents secure at all times.
- Flat-Screen TV – Local and international channels available.
- Free Wi-Fi – Internet connection available throughout the room.
Luggage storage
Laundry
Place your clothes in the bag with the completed form and hand them to our reception by 9:00 a.m.. Laundry will be returned the same evening directly to your room.
Paid service, available Monday to Saturday.
Reception
Services available upon request
By dialing 9 from your room phone (free call)
- Vanity kit – Courtesy set with essential personal care products.
- Vertical steamer – For ironing and refreshing your clothes.
- Kettle – To prepare tea, herbal infusions, or coffee.
- Shaving kit – Complete shaving set available upon request.
- Slippers – Extra comfort for relaxing in your room.
- Sewing kit – For small clothing repairs.
- Kettle with tea and coffee – Quick preparation of hot drinks directly in your room.
- Toothbrush and toothpaste – Additional oral hygiene kit available upon request.
Transfer
DISCOVER MILAN
